CryptoLocker: Boston Quick Tip from Dumb Computer

My computer is infected with the CrytoLocker ransomware, what should I do first.  


     
  • The first thing you should do is disconnect your Desktop or Laptop from the internet, also make sure your wireless on your Laptop is switch off. This will stop the ransomware from encrypting all of your files.
  • You can also pull out your AC adapter plug for your network router.
  • Check to see if all of your files was encrypted.
  • Please save all of your files that was not encrypted as of yet into a CD, DVD, or USB Flash Drive. (Remember CryptoLocker can not encrypted your files if you not connect to the internet.)
 

If you do not have System Restore enabled on your computer or reliable backups, then you will need to pay the ransom in order to get your files back. Please note that there have been cases when people have paid the ransom and the decryption did not work for whatever reason. Furthermore, if you do not pay the ransom within the allotted time, the Cryptolocker decryption tool will be removed from your system and make it much more difficult, if not impossible, to restore your files.

Call or Text me at 617-419-0007 or 781-408-1200
No cost to you, if we can not fix it
Ransomware Removal
Blue Screen of Death
robertgu@dumbcomputerrepair.com

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For the latest news on the CryptoLocker Ransomware please go to:
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How to enlarge my desktop icons

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If your desktop icons are to small to see, you can enlarge your icons with six easy steps.

1. Click on your start button. Image

2. Now look for Search all Programs and files. Image and type “Display” in the search box.

3. Another box will appear Image click on medium 125% or large 150%( if you choose large some of the icons may not fit in your screen)

4. Please select Apply.

5. Click “Log Off now” your changes will take effect when you log back on.   Image

6. Finally, log back in.

Dumb Computer Repair

  Boston Best Computer Repair

Dumb Computer Repair – Website Design Kindle Book Format

Created By Rob.G

Computer Repair Services in

Boston

Canton, Ma

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com          

Call 617-419-0007 or 781-408-1200

Safemode and Malwarebytes

How to get into Safemode

 

Safemode: Is great for troubleshooting many computer issue that may occur when you just install software or hardware.  Safemode will only run very basic drivers on your computer and turns off virtual memory.

This is a great tool for removing all types of viruses, Malware and Ransomware that may plaque your computer.

Types of Safemode

1.       Safemode: Will boot up Windows but will have basic drivers that will load up.

2.       Safemode with networking: This option is the same as of plain Safemode except that you will get network support. This option will be great to remove all types of viruses by downloading the latest Malwarebytes swoftware into your PC.

                                                                                                                                                safemode

3.        Safemode with Command Prompt: your Windows desktop will not display but you will get a command Prompt screen where you can enter a command to execute your desktop.

 

 

1. The first thing you must do is power down computer, then press the power button on your desktop or laptop

 power button

 

 

 

2. Now when you see the Dell BIOS pops up you need to quickly press F-8  several time before you see Windows XP appear on your monitor screen

(Please See the display keyboard below)

Look for the F-8 Key on your keyboard

 Keyboard

 

 

If F8 does not work, please look for the function key on at the Manufacturer website

 

This is the Dell BIOS screen shot (Quickly press F-8 Key)

 

 

 

 dell screen

 

3. Please Select safe mode (This is without internet connection) or Safe Mode with Networking (This will gave you internet connection) then press the enter key

 select safemode

Please use the arrow keys to move the highlighted cursor up and down and then select safe mode

Safe Mode without networking (You will not be able to connect online)

Safe Mode with networking (You will be able to connect online)

Pick one and press enter

 keyboard arrow

 

 

4. When you see this screen and you only have one Operating System install into your computer, press enter.

If you have two Operating Systems or more installed into your computer, please use the arrow keys to select the correct Operating System then press enter.

 

 select safemode 2

 

 

 

 

 

 5. Now your computer will start to load only the important drivers like you see below. (DO NOT BE AFAIRD:This is normal) 

 

safemode bootup

Safe mode login screen is on its way (Please see below)

 

 6. Login screen will appear, please press the owner’s account

 

 

 safemode login 

When you get to this screen, please select yes

7. System Restore can be run the same as in normal mode. The only difference is an UNDO restore point will not be automatically created.

 

 click yes for safemode

 

 

 

 8. Now you will see the user’s desktop account appeared with the marking of Safe Mode on the bottom of your screen. (Please see below)

 

safemode desktop

 

Now you can run Malwarebytes on safe mode

 

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Canton, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done