CryptoLocker: Boston Quick Tip from Dumb Computer

My computer is infected with the CrytoLocker ransomware, what should I do first.  


     
  • The first thing you should do is disconnect your Desktop or Laptop from the internet, also make sure your wireless on your Laptop is switch off. This will stop the ransomware from encrypting all of your files.
  • You can also pull out your AC adapter plug for your network router.
  • Check to see if all of your files was encrypted.
  • Please save all of your files that was not encrypted as of yet into a CD, DVD, or USB Flash Drive. (Remember CryptoLocker can not encrypted your files if you not connect to the internet.)
 

If you do not have System Restore enabled on your computer or reliable backups, then you will need to pay the ransom in order to get your files back. Please note that there have been cases when people have paid the ransom and the decryption did not work for whatever reason. Furthermore, if you do not pay the ransom within the allotted time, the Cryptolocker decryption tool will be removed from your system and make it much more difficult, if not impossible, to restore your files.

Call or Text me at 617-419-0007 or 781-408-1200
No cost to you, if we can not fix it
Ransomware Removal
Blue Screen of Death
robertgu@dumbcomputerrepair.com

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For the latest news on the CryptoLocker Ransomware please go to:
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Dumb Computer Quick Hot Keys

Dumb Computer Quick Hot Keys

windows7-keyboard-shortcuts      Did you know that your Computer’s keyboard have some great shortcut keys that will enable you to go directly to different programs and places. Please see below for a short list.

  • F1   Help
  • F2   Rename
  • F3   Search menu
  • F4   Open the Address Bar options
  • F5   Refresh the current window
  • F6   Move among selections in current windows
  • F10   Activate menu bar options

Popular Hot Keys

  • CTRL-ESC   Open the Start menu
  • ALT-TAB   Switching among open programs
  • ALT-WINDOWS   Switch among open programs using Windows Vista’s Flip 3D
  • ALT-F4   Quit program
  • CTRL-Z   Undo the last command
  • CTRL-A   Select all the items in the current window
  • SHIFT-DELECT   Delete item permanently
  • SHIFT-F10   Open a shortcut menu for the selected item (same as right-clicking an object
  • SHIFT   Bypass the automatic run feature for optical media (by pressing and holding down the SHIFT key while you insert optical media)
  • ALT-SPACE  Display the main window’s System menu (where you can restore, move, resize, minimize, maximize, or close the window)
  • ALT-ENTER    Open the properties for the selected object

Working with Text

  • CTRL-A   Copy
  • CTRL-X   Cut
  • CTRL-V   Paste
  • CTRL-Z   Undo
  • CTRL-B   Bold
  • CTRL-U   Underline
  • CTRL-I     Italic

Windows Key Shortcuts

  • WINDOWS Key       Start menu
  • WINDOWS Key-D   Show desktop
  • WINDOWS Key-E   Windows Explorer
  • WINDOWS Key-F   Search menu
  • WINDOWS Key-L   Log off Windows
  • WINDOWS Key-R   Run dialog box
  • WINDOWS Key-CTRL-F   Find computer
  • WINDOWS Key-Tab   Cycle through taskbar button
  • WINDOWS Key- BREAK   System Properties dialog box

 

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

 

 

Computer Repair Services in

Boston

Canton, Ma

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

 

We have other free helpful tips from Dumb Computer Repair

How To My Password In Windows 7

password

Why should I change My password.

1. If you do not create a password

2. Every three months

3. If someone was looking over your shoulder watching type in your password.

4. Most of us create password that can be easily be hack, like your spouse name, Kids name or pet’s name if you have a basic password like (carol, john, admin)

5. you should create password that are 8-15  characters in length  including letters, numbers, punctuation symbol and with a least one character capital letter. (Not all computer systems allow you to use characters such as @, %, or/ !, ? but you should give it a try to see if will accept any of these characters).

6. Do not leave your Desktop password under your keyboard or out in the open. (should put somewhere in your wallet)

This a Quick and easy way to change your Windows 7 password.

1. Lets start off by clicking your start button. windows 7 button

2. in the menu look for Control Panel.win 7 control panel

3. Now scroll down till you see user account. (double click on user account)

4. Click on change your password

5. First box please enter your current password.

6. the next box type in your new password.  ( try using  as @, %, or/ !, ?)

7. The third box type in the same new password  ( try using  as @, %, or/ !, ?)

8. now click on change password button to confirm your new password.

Please remember your new password (You can write on a piece of paper and lock it up)

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Boston

Canton, Ma

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done

How To Check which internet explorer version you using

So please follow these easy basic steps to find out which version of internet Explorer you are using.

Windows XP

1. Double-click on the Blue E that is on your desktop. Please see below

IE icon

2. Now Internet Explorer will open up

internet-explorer

3. On the toolbar click on the help tab or the Icon that have a blue ? mark on it. Please see below and look on your internet explorer to see if you have a tab that states HELP on it or a question mark like photo #2

toolbar

toolbar with question mark

4. Now scroll down till see about Internet Explorer and click on it.

5. You will see another window popup that look like the picture below.

IE8_final

6. please look for the version you are currently using.

Please click below if you want to download the latest version

internet-explorer2

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Canton, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done

 

How do I Manually open a DVD or CD drive

Nearly everyone at one point has turned off their computer and left a disc inside the optical drive. Maybe you have experienced a stuck or broken drive. Fortunately, computer manufacturers

Everyone at one time has turned on his or her computer and wanting to install some new software that you just bought at the electronic store. So you push the eject button several times to insert your disc, but the optical drive will not open for you.

Below are instructions on what to do.

1. First let us take a quick look on some important features that is on an Optical Drive.

Image

Image

2. Now please look at the picture above and you see a small Circular hole that is your manual Eject. Now please try to locate the Manual Eject Pin Hole on your Computer’s CD/DVD Drive.

3. Please locate an office paper clip.   paperclip

4. Now open up your paper clip to look like this. open paperclip

5. Please take your open paper clip and insert into the small hole that is on your CD/DVD drive.

Pin in hole

6. Carefully  keep pushing in the paper clip till you  find the right spot that will release your CD/DVD tray.

7. Once you successfully push in the lever, the tray pops out slightly. Now you will be able to carefully pull it out and insert your disc.

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Canton, Ma

Dorchester, Ma

 

 

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done

How to Fix Your Computer Date and Time

How to Fix Your Computer Date and Time

Windows XP

1. look for your computer time that is located on the botton right-hand side of  your computer screen.

COMPUTER TIME

2. Please move your mouse cusor over the time and right-click it and scroll to Adjust Date/Time and click on it.

adjust date and time

3. Now you will see screen popup (Date and Time Properties)

time properties

4. You can edit the Date by clicking the arrow that is next to the month and click the arrow going up or down to you get to the correct year.

adjust month

5. Now we can move on to adjusting your computer clock to the correct time.

time properties

6. You can easily adjust your time by moving your cursor mouse on top of the arrow going up or down to correct your computer time. Remember to select AM or PM before clicking on apply then ok.

highlight time

7. You can also put your mouse cursor over the number 3 left click your mouse and move your cursor towards your left-side till it is hightlighted.

8. Please do the same for the minutes and then select AM or PM.

9. Now you can click on Apply Button and then OK.

If your computer kept losing its time, you want tp check your CMOS battery that is inside your computer.

cmos

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Canton, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done

Safemode and Malwarebytes

How to get into Safemode

 

Safemode: Is great for troubleshooting many computer issue that may occur when you just install software or hardware.  Safemode will only run very basic drivers on your computer and turns off virtual memory.

This is a great tool for removing all types of viruses, Malware and Ransomware that may plaque your computer.

Types of Safemode

1.       Safemode: Will boot up Windows but will have basic drivers that will load up.

2.       Safemode with networking: This option is the same as of plain Safemode except that you will get network support. This option will be great to remove all types of viruses by downloading the latest Malwarebytes swoftware into your PC.

                                                                                                                                                safemode

3.        Safemode with Command Prompt: your Windows desktop will not display but you will get a command Prompt screen where you can enter a command to execute your desktop.

 

 

1. The first thing you must do is power down computer, then press the power button on your desktop or laptop

 power button

 

 

 

2. Now when you see the Dell BIOS pops up you need to quickly press F-8  several time before you see Windows XP appear on your monitor screen

(Please See the display keyboard below)

Look for the F-8 Key on your keyboard

 Keyboard

 

 

If F8 does not work, please look for the function key on at the Manufacturer website

 

This is the Dell BIOS screen shot (Quickly press F-8 Key)

 

 

 

 dell screen

 

3. Please Select safe mode (This is without internet connection) or Safe Mode with Networking (This will gave you internet connection) then press the enter key

 select safemode

Please use the arrow keys to move the highlighted cursor up and down and then select safe mode

Safe Mode without networking (You will not be able to connect online)

Safe Mode with networking (You will be able to connect online)

Pick one and press enter

 keyboard arrow

 

 

4. When you see this screen and you only have one Operating System install into your computer, press enter.

If you have two Operating Systems or more installed into your computer, please use the arrow keys to select the correct Operating System then press enter.

 

 select safemode 2

 

 

 

 

 

 5. Now your computer will start to load only the important drivers like you see below. (DO NOT BE AFAIRD:This is normal) 

 

safemode bootup

Safe mode login screen is on its way (Please see below)

 

 6. Login screen will appear, please press the owner’s account

 

 

 safemode login 

When you get to this screen, please select yes

7. System Restore can be run the same as in normal mode. The only difference is an UNDO restore point will not be automatically created.

 

 click yes for safemode

 

 

 

 8. Now you will see the user’s desktop account appeared with the marking of Safe Mode on the bottom of your screen. (Please see below)

 

safemode desktop

 

Now you can run Malwarebytes on safe mode

 

 Done

Dumb Computer Repair

Computer Repair – Website Design – Kindle Book Format

Created By Rob.G

Computer Repair Services in

Mattapan, Ma

Milton, Ma

Roxbury, Ma

Canton, Ma

Dorchester, Ma

 

If your Dumb PC is still acting up, please do not hesitate to contact us to repair your computer for a very low, low price.

 

Thanks Rob Gutierrez

 

Websites: www.dumbcomputerrepair.com

 

 

Email:robertgu@dumbcomputerrepair.com           Call 617-419-0007 or 781-408-1200

 

Done